{"id":10,"date":"2026-01-07T22:15:42","date_gmt":"2026-01-07T20:15:42","guid":{"rendered":"https:\/\/voolu.ee\/?page_id=10"},"modified":"2026-01-14T23:05:16","modified_gmt":"2026-01-14T21:05:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/voolu.ee\/lv\/refund_returns\/","title":{"rendered":"M\u00fc\u00fcgi- ja tagastustingimused"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">M\u00fc\u00fcgi- ja tagastustingimused<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e4esolevad tingimused reguleerivad ostu-m\u00fc\u00fcgitehinguid <strong>Energialahendused O\u00dc<\/strong> (edaspidi M\u00fc\u00fcja) ja ostja (edaspidi Klient) vahel veebipoes voolu.ee.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Tellimuse vormistamine ja tasumine<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tellimuse vormistamiseks lisab Klient soovitud tooted ostukorvi ja t\u00e4idab n\u00f5utud andmev\u00e4ljad.<\/li>\n\n\n\n<li>Tasumine toimub pangalinkide kaudu (MakeCommerce, EveryPay, Montonio) v\u00f5i panga\u00fclekandega arve alusel.<\/li>\n\n\n\n<li>M\u00fc\u00fcgileping j\u00f5ustub hetkest, kui tellimuse summa laekub M\u00fc\u00fcja arvelduskontole.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Tarnetingimused<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kaubad toimetatakse Kliendini Omniva v\u00f5i Itella pakiautomaatide kaudu vastavalt valitud tarneviisile ja riikidesse, mis on tarnevalikus n\u00e4htavad (erinevatel tarneviisidel v\u00f5ivad olla erinevad sihtriigid).<\/li>\n\n\n\n<li>Saatmiskulud lisanduvad tellimusele ja on n\u00e4htavad ostukorvis enne tasumist.<\/li>\n\n\n\n<li>Eestisisesed saadetised j\u00f5uavad \u00fcldjuhul ostja m\u00e4\u00e4ratud sihtpunkti 4 t\u00f6\u00f6p\u00e4eva jooksul alates m\u00fc\u00fcgilepingu j\u00f5ustumisest. V\u00e4ljaspool Eestit toimub kohaletoimetamine 7 kalendrip\u00e4eva jooksul.<\/li>\n\n\n\n<li>Osadel toodetel toimub tarneja kinnitamine seadme tootja poolt ning teavitatakse klienti sellest eraldi. Juhul kui erandlik tarneaeg kliendile ei sobi tagastatakse kliendile ettemaks ja kaupu ei tarnita. <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Taganemis\u00f5igus ja tagastamine<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vastavalt Eesti Vabariigi seadustele on eraisikust Kliendil \u00f5igus e-poest ostetud kaubast taganeda <strong>14 p\u00e4eva jooksul<\/strong> alates kauba k\u00e4ttesaamisest.<\/li>\n\n\n\n<li>Tagastatav kaup peab olema komplektne, originaalpakendis ja kasutamata.<\/li>\n\n\n\n<li><strong>T\u00c4HELEPANU:<\/strong> Kui tagastatav kaup on kasutatud, selle pakend on vigastatud v\u00f5i avatud viisil, mis ei v\u00f5imalda kaupa uuev\u00e4\u00e4rsena m\u00fc\u00fca, on M\u00fc\u00fcjal \u00f5igus teostada <strong>kauba tehniline ekspertiis<\/strong>.<\/li>\n\n\n\n<li>Ekspertiisi k\u00e4igus selgitatakse v\u00e4lja seadme seisukord ja v\u00e4\u00e4rtuse v\u00e4henemine. Tagastusprotseduuriga j\u00e4tkatakse alles p\u00e4rast ekspertiisi tulemuste selgumist, kusjuures M\u00fc\u00fcjal on \u00f5igus tagastatavat summat v\u00e4hendada vastavalt kauba v\u00e4\u00e4rtuse kahanemisele.<\/li>\n\n\n\n<li>Tagastatud kauba eest tagastatakse ostusumma peale kauba j\u00f5udmist m\u00fc\u00fcjale eeldusel, et tagastatav kaup on m\u00fc\u00fcjale j\u00f5udnud 14 p\u00e4eva jooksul. M\u00fc\u00fcja teostatab tagasimakse 3 (erandjuhul kuni 14) t\u00f6\u00f6p\u00e4eva jooksul peale kauba k\u00e4tte saamist v\u00f5i ekspertiisi.  <\/li>\n\n\n\n<li>Kui ostja on s\u00f5naselgelt valinud Veebipoe pakutud k\u00f5ige odavamast tavap\u00e4rasest asja k\u00e4ttetoimetamise viisist erineva k\u00e4ttetoimetamise viisi, ei pea Veebipood tarbijale tagastama kulu, mis \u00fcletab tavap\u00e4rase k\u00e4ttetoimetamise viisiga seotud kulu.<\/li>\n\n\n\n<li>Veebipoel on \u00f5igus taganeda m\u00fc\u00fcgitehingust ning n\u00f5uda ostjalt tagasi kaup, kui kauba hind veebipoes on eksituse t\u00f5ttu m\u00e4rgitud oluliselt alla kauba turuhinna.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Pretensiooni esitamine ja garantii<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Veebipood vastutab ostjale m\u00fc\u00fcdud kauba lepingutingimustele mittevastavuse v\u00f5i puuduse eest, mis oli olemas juba asja \u00fcleandmise hetkel ning mis ilmneb garantiiaja jooksul, alates kauba \u00fcleandmisest ostjale. Sellest 1 aasta jooksul alates asja \u00fcleandmisest ostjale eeldatakse, et puudus oli olemas juba asja \u00fcleandmise ajal. Vastava eelduse \u00fcmberl\u00fckkamine on Veebipoe kohustus.<\/li>\n\n\n\n<li>Eraisikust Kliendil on \u00f5igus esitada pretensioon 2 aasta jooksul alates kauba \u00fcleandmisest.<\/li>\n\n\n\n<li>K\u00f5ikidele Energialahendused O\u00dc poolt m\u00fc\u00fcdavatele seadmetele kehtib tootjapoolne garantii vastavalt toote dokumentatsioonile.<\/li>\n\n\n\n<li>Garantii ei kata vigastusi, mis on tekkinud valest paigaldusest v\u00f5i eba\u00f5igest kasutusest.<\/li>\n\n\n\n<li>Kui Veebipoest ostetud kaubal on puudused, mille eest Veebipood vastutab, parandab v\u00f5i asendab Veebipood puudusega kauba. Kui kaupa ei ole v\u00f5imalik parandada ega asendada, tagastab Veebipood ostjale k\u00f5ik m\u00fc\u00fcgilepinguga kaasnenud tasud.<\/li>\n\n\n\n<li>Veebipood vastab tarbija esitatud kaebusele kirjalikult v\u00f5i kirjalikku taasesitamist v\u00f5imaldavas vormis 15 p\u00e4eva jooksul.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>Otseturustus ja isikuandmete t\u00f6\u00f6tlemine<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Veebipood kasutab ostja poolt sisestatud isikuandmeid ainult tellimuse t\u00f6\u00f6tlemiseks ning kauba ostjale saatmiseks. Veebipood edastab isikuandmeid veoteenust pakkuvale ettev\u00f5tetele selleks, et kohale toimetada kaupa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veebipood saadab ostjale uudiskirju ning pakkumisi ostja e-maili aadressile ainult juhul, kui ostja on selleks avaldanud soovi sisestades veebilehel e-kirja aadressi ning andnud teada oma soovist otsepostituse teadete saamiseks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ostjal on igal ajal v\u00f5imalik loobuda e-postile saadetavatest pakkumistest ja uudiskirjadest andes sellest meile teada e-kirja teel v\u00f5i j\u00e4rgides pakkumisi sisaldava e-kirjas toodud juhiseid.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Vastutus<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u00fcja vastutab toote m\u00fc\u00fcgihinna ulatuses. M\u00fc\u00fcja ei v\u00f5ta vastutust vigasest tootest p\u00f5hjustatud kaudsete kahjude eest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veebipoe omanik on isikuandmete vastutav t\u00f6\u00f6tleja ning edastab maksete teostamiseks vajalikud isikuandmed volitatud t\u00f6\u00f6tleja Maksekeskus AS-le.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kui tellitud kaupa ei ole v\u00f5imalik tarnida seoses kauba l\u00f5ppemisega v\u00f5i muul p\u00f5hjusel, teavitatakse sellest ostjat esimesel v\u00f5imalusel ning tagastatakse tasutud raha (sh kauba k\u00e4ttetoimetamise kulud) viivitamata, kuid mitte hiljem kui 14 p\u00e4eva jooksul teate saatmisest.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. <strong>Vaidluste lahendamine<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kui ostjal on Veebipoe osas pretensioone, tuleb need saata e-kirja poe aadressile v\u00f5i helistada kontaktides toodud telefonile<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kui ostja ja Veebipood ei suuda lahendada vaidlust kokkuleppe teel, siis on ostjal v\u00f5imalik p\u00f6\u00f6rduda Tarbijavaidluste komisjoni poole. Menetlustingimustega saab tutvuda ning avaldust esitada <a href=\"https:\/\/komisjon.ee\/et\/avalduse-esitamine\" target=\"_blank\" rel=\"noreferrer noopener\">siin<\/a>. Tarbijavaidluste komisjoni p\u00e4devuses on lahendada ostja ja Veebipoe vahel s\u00f5lmitud lepingust tulenevaid vaidlusi. Ostja kaebuse l\u00e4bivaatamine komisjonis on tasuta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ostja v\u00f5ib p\u00f6\u00f6rduda Euroopa Liidu tarbijavaidlusi lahendava platvormi <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ET\" target=\"_blank\" rel=\"noreferrer noopener\">poole<\/a>.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u00fcgi- ja tagastustingimused K\u00e4esolevad tingimused reguleerivad ostu-m\u00fc\u00fcgitehinguid Energialahendused O\u00dc (edaspidi M\u00fc\u00fcja) ja ostja (edaspidi Klient) vahel veebipoes voolu.ee. 1. Tellimuse [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Haldur","author_link":"https:\/\/voolu.ee\/lv\/author\/arltaa\/"},"uagb_comment_info":0,"uagb_excerpt":"M\u00fc\u00fcgi- ja tagastustingimused K\u00e4esolevad tingimused reguleerivad ostu-m\u00fc\u00fcgitehinguid Energialahendused O\u00dc (edaspidi M\u00fc\u00fcja) ja ostja (edaspidi Klient) vahel veebipoes voolu.ee. 1. Tellimuse [&hellip;]","_links":{"self":[{"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":10116,"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/pages\/10\/revisions\/10116"}],"wp:attachment":[{"href":"https:\/\/voolu.ee\/lv\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}